Test and Trace Scam calls, emails and text messages

Please help spread information about criminals who are making bogus calls and stealing money by pretending to be calling from the test and trace call centre.
There is information here which states “So, here’s some advice on what to expect from a genuine test and trace call. The only website the service will ask you to visit is https://contact-tracing.phe.gov.uk.

On a genuine call, contact tracers will never:

  • ask you to dial a premium rate number (for example, those starting 09 or 087);
  • ask you to make any form of payment;
  • ask for any details about your bank account;
  • ask for your social media identities or login details, or those of your contacts;
  • ask you for any passwords or PINs, or ask you to set up any passwords or PINs over the phone;
  • ask you to purchase a product – including a test;
  • ask you to download any software to your device or ask you to hand over control of your PC, smartphone or tablet; or
  • ask you to access any website that does not belong to the Government or NHS.

If you receive a call from somebody claiming to be from the NHS, and they ask you to do any of these things, hang up and report the call:

  • to Action Fraud, by calling 0300 123 2040 or by visiting its website

There is also information from the Local Government Association that says “councils have received reports of fraudsters attempting to exploit the system through bogus phone calls, emails and text messages which ask for bank card details to cover the cost of the testing kit. The genuine NHS service is free.”